Welcome!

Weblogic Authors: Yeshim Deniz, Elizabeth White, Michael Meiner, Michael Bushong, Avi Rosenthal

Related Topics: CRM, Weblogic

CRM: Blog Feed Post

IT Management is Not Called Change Management for a Reason

IT Management – A New Perspective


THERE WAS A DAY…

In the heady days of the networked IT explosion, it was a green field. We had very little data stored anywhere, everything was reasonably new, and whatever we thought might help the organization we were ableimage to just go do, assuming the organization had the money to do it. Systems started to make everyone’s life easier, not just the few who benefitted from mainframes, we were helping the organization be more efficient and more adaptable.

For the enterprise, those days are gone.

Now we are a key part of the enterprise, with a (documented) massive amount of data that is growing daily, policies, processes, and procedures that make us less of a liability and more of an asset to the company, and hundreds or thousands or even tens of thousands of machines all whirring and helping employees not just be more efficient, but simply do their daily job. We are an integral and indispensible part of the organization we work for, without IT most US based companies would falter and many would fail. We are indeed both an integral and important part of the corporate business model.

It used to be that just to get the job done, application developers were doing the development equivalent of rocket science on a regular basis. That the uber-geek that imagereally would have just worked for Mountain Dew and Pizza was the “go to” person for hard development problems in the organization. His/her solutions were often vague and hard to follow, but they were accepted because that was the person that could get the job done.

For the enterprise, those days are gone too.

The amount of enterprise development required is pretty low these days and focuses on integration for the most part. That uber-geek is now recognized as a tactical win but a strategic threat, as code that no one else can follow is rife with minefield-like problems for the organization in the future. Now we want people who can understand highly technical problems, resolve them, and communicate clearly, sometimes to non-technical audiences, what the solution was. In some ways we have lost a bit – like everything else in modern society, quantity is valued over quality, so the person that works faster gets the head-nod while the one that makes a more solid solution is encouraged to work faster. This too will prove a long-term strategic problem, as it is the opposite extreme of the one geek in the corner problem. Faster often includes skimping on testing, security, and more.

Not that we no longer need very smart people, but we need them to be literate and affable – or at least communicative - along with being good at computers.


THAT DAY IS NO MORE

In short, Enterprise IT grew up. The problem is that the market (or several related markets) for IT goods and services largely hasn’t. And we’re still listening to them.

For every new technology that comes along, there is at least one person who slavishly declares it The Thing and tells you how you must implement it. These people are generally out of touch with enterprise IT needs, but others pick up at least some of their stance, and you get barraged. People who have declared no one should have a physical data center because of cloud are a good example, as are those who have called tape dead for decades many of whom are also calling Fiber Channel dead. My recent favorite, which I will not link to here because I think the author was pandering for attention, was a report written earlier this year that said (1) all tape will move to disk in the next five years and (2) all disk will move to SSD in the next five years. Okay, so does that mean that tape will move twice, or are you picking outrageous claims just so you can get attention? Even with those people aside, remember that some of the sincere individuals don’t have your issues to contend with. Even I, who try to keep it real, have no interviews, no problems a month (or twelve) behind schedule to ride herd over, no problems with a given application’s performance that is slowing the company down… It does impact your ability to relate if you’re not careful.


INSTANT (MIS)COMMUNICATIONS

image

The Internet makes the system of influence even worse, because others – even truly impartial analysts – can be influenced by people who make completely unsubstantiable claims very quickly. There is a press for “you must have cloud” out there, but very little about the details of implementing such solutions – except from vendors who are trying to sell you their solution. There is some good stuff out there, just not in an acceptable ratio with the “noise” for many technologies. The same thing happened to Virtualization, we were being told a decade before we really needed virtualization that we should be implementing it yesterday! Oddly enough, it worked just fine when most enterprises implemented it, and there were more tools available to make the move to virtualization easier.


KNOW THE ROLE. LIVE THE ROLE.

Your job is to support the business. The business can no longer run without you, but you wouldn’t have a job without the business. Change should come in response to changing business needs or a requirement to  improve service to some portion of the business. That’s a raw truth that for some reason grates on particular members of the IT staff – even some managers.

Of course vendors like F5 think that we have a great solution to solve your problems, and we release new products like EDGE Gateway, ARX, and WOM to address common problems that you might have, but in the end, make sure you have a problem before driving to change. Cloud may be the cool new thing, but unless you have a driving reason or can prove a reduction in IT overhead by going there, you’re not missing out on a thing by saying “that’s not for us at this time”. We vendors will keep offering you cool new tools to solve your problems, you keep focusing on your problems and don’t let the hype drive your decision making. image

Many organizations have implemented virtualization but haven’t gotten it under control yet. There are new management tools, new opportunities to help the business, new problems caused by virtualization (like  security if images and disk space in highly virtualized environments), the list goes on. So some pundit telling you that you must jump to the cloud is not just out of touch, it is meaningless. Stay the course, move at your organization’s pace, only look at solutions that have an actual purpose for your organization, and rest assured if cloud, or SSD, or WAN Optimization are as important and urgent as they claim, they’ll still be around when you’re ready to work on them. And if they’re not, then you saved your organization time and money by not chasing the buzzwords, now didn’t you?

Or you can follow the buzz and simultaneously virtualize everything, switch to a cloud provider, insist that the cloud provider use only SSD for disk, and turn over appdev to the business units because you’re now “in the cloud” and that means no more IT… Heh. I make myself laugh sometimes.


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Follow me on Twitter icon_facebook

AddThis Feed Button Bookmark and Share

Related Articles and Blogs

Read the original blog entry...

More Stories By Don MacVittie

Don MacVittie is founder of Ingrained Technology, A technical advocacy and software development consultancy. He has experience in application development, architecture, infrastructure, technical writing,DevOps, and IT management. MacVittie holds a B.S. in Computer Science from Northern Michigan University, and an M.S. in Computer Science from Nova Southeastern University.

@ThingsExpo Stories
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
An increasing number of companies are creating products that combine data with analytical capabilities. Running interactive queries on Big Data requires complex architectures to store and query data effectively, typically involving data streams, an choosing efficient file format/database and multiple independent systems that are tied together through custom-engineered pipelines. In his session at @BigDataExpo at @ThingsExpo, Tomer Levi, a senior software engineer at Intel’s Advanced Analytics gr...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things’). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing? IoT is not about the devices, it’s about the data consumed and generated. The devices are tools, mechanisms, conduits. In his session at Internet of Things at Cloud Expo | DXWor...
Everything run by electricity will eventually be connected to the Internet. Get ahead of the Internet of Things revolution. In his session at @ThingsExpo, Akvelon expert and IoT industry leader Sergey Grebnov provided an educational dive into the world of managing your home, workplace and all the devices they contain with the power of machine-based AI and intelligent Bot services for a completely streamlined experience.
SYS-CON Events announced today that Synametrics Technologies will exhibit at SYS-CON's 22nd International Cloud Expo®, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Synametrics Technologies is a privately held company based in Plainsboro, New Jersey that has been providing solutions for the developer community since 1997. Based on the success of its initial product offerings such as WinSQL, Xeams, SynaMan and Syncrify, Synametrics continues to create and hone inn...