Wily Technology has announced that British Airways (BA) has deployed Wily's flagship Introscope product to manage the performance of mission-critical software applications on the BA.com website, one of BA's key revenue generation, customer service and business assets.

Introscope has been implemented to deliver real-time application monitoring and analysis so any degradation in application performance can be quickly identified and resolved to avoid losses of revenue and service. BA.com uses BEA's WebLogic platform to support its J2EE applications responsible for critical customer service and business functions on the website.

Peter Roberts, BA's eBusiness Technical Manager, said: "BA.com is a critical part of BA's business model, representing a significant and growing part of our revenues and customer service. We realized that as we expanded and evolved the website, we needed to have an application management solution that could operate in a live production environment. This is essential to ensure the high levels of functionality and performance that our customers demand."

As BA.com continues to expand its services, the need for software applications to meet the increasing demands placed upon them will be a critical success factor for the site. "The use of Introscope means that we can recognize and deal with application performance issues far more quickly," Roberts continued. "We can now focus our attention on helping BA.com evolve to meet the demands being placed upon it by the BA business."

"The value of the BA.com site to British Airways overall highlights the reliance businesses are placing on software applications to drive a significant portion of revenue," said Matt Price, European director of marketing and alliances for Wily Technology. "Application performance management solutions from Wily can help global organizations like BA minimize the risk of downtime and ensure their mission-critical applications are reliable and high-performing 24x7."