Welcome!

Weblogic Authors: Yeshim Deniz, Elizabeth White, Michael Meiner, Michael Bushong, Avi Rosenthal

News Feed Item

Oracle Announces Availability of Oracle Knowledge 8.5

Oracle's Most Comprehensive Knowledge Management Release Helps Organizations Deliver the Right Answers at the Right Time to Agents and Customers

REDWOOD SHORES, CA -- (Marketwire) -- 11/15/12 -- Oracle (NASDAQ: ORCL)

News Facts

  • Continuing its commitment to helping organizations deliver best-in-class customer experiences by tapping into enterprise data, Oracle today announced Oracle Knowledge 8.5, the industry-leading knowledge management software that supports web self-service, agent-assisted service and customer communities.
  • Oracle Knowledge 8.5 is the most comprehensive release since the acquisition of Inquira in October 2011. It introduces significant product enhancements, improved analytics and advances in both performance and scalability.
  • Organizations today understand the imperative to deliver consistent, high-quality customer service and support across channels. Additionally, organizations recognize the need for intelligence to assist in this process. Oracle Knowledge 8.5 proactively delivers relevant, contextual knowledge at the point of interaction to agents, knowledge workers, and customers -- helping increase customer loyalty and reduce costs.
  • By enabling searches across a wide variety of sources, Oracle Knowledge 8.5 amplifies access to knowledge once hidden in the myriad systems, applications and databases used to store enterprise content.

New Capabilities

  • AnswerFlow for Guided Navigation & Answer Delivery: Oracle Knowledge 8.5 introduces AnswerFlow, a new application for guided troubleshooting and answer delivery, designed to improve efficiency, lower service costs and provide personalized customer service experiences.
  • Enhanced Knowledge Analytics: Standardized on Oracle's Business Intelligence Enterprise Edition, the industry leading business intelligence suite, Oracle Knowledge 8.5 provides robust analytics functionality that can be tailored to meet unique business needs for different user roles.
  • Actionable Knowledge Analytics Dashboards: Out-of-the-box dashboards that provide targeted, actionable insights that empower optimized search and content creation in order to meaningfully reduce the effort to find the right information.
  • Enhanced Language Support: With the enhanced multilingual capabilities available in Oracle Knowledge 8.5, including Natural Language Search support for 16 Languages and Enhanced Keyword Search for most other authoring languages, businesses can rapidly expand global footprints and reach new customers while at the same time reducing the costs of doing so.
  • Enhanced Multi-lingual Industry Support: Oracle Knowledge 8.5 delivers enhanced out-of-the-box industry ontologies covering 14 languages for the High-Tech, Communications, Financial Services, Insurance and Automotive industries as well as customer help ontology for industry-specific intent-based search.
  • Expanded Language Model for Global Customers: The new 3-level language model "Global - Language - Locale" within Oracle Knowledge 8.5 provides simplification, automation and an improved search experience for organizations with a global footprint.
  • Improved iConnect Functionality: Oracle Knowledge 8.5 delivers enhanced iConnect for better usability and performance. This specialized knowledge application proactively delivers contextualized knowledge directly into CRM applications, allowing front-line employees to reduce the effort to serve customers.
  • Platform & Technology Standardization: Oracle Knowledge 8.5 has been certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud, reducing cost and complexity for customers to manage assets across platforms.

Oracle Knowledge 8.5 provides the following additional benefits:

  • The Natural Language Search and Contextual Answer Delivery capabilities in Oracle Knowledge 8.5 understand the true intent of each inquiry, helping to deliver the best possible answers to customers quickly and efficiently.
  • Significant improvements in scaling and performance capabilities offered with this latest release help organizations to lower administration and operating expenses.
  • Powerful content acquisition support across multiple, disparate sources offers eased insight into what knowledge is created and helps to make knowledge creation an integral part of the service request process.

Supporting Quote
"Every day, the world's leading brands rely on Oracle Knowledge to delight the customer and make sales and support teams more efficient and productive through unified knowledge. The introduction of Oracle Knowledge 8.5 creates new opportunities for organizations to efficiently harness their content to empower their customers and frontline employees," said David Vap, Group Vice President Products, Oracle. "We have made significant development investments since our acquisition of Inquira, and we are now very proud to announce the availability of these efforts with the release of Oracle Knowledge 8.5, making it easier for organizations to gain differentiated advantage at a significantly lower total cost of ownership."

Supporting Resources

Oracle CX on Social Media

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ: ORCL), visit www.oracle.com.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Contact Info
Christine Randle
Oracle
+1.571.455.0415
Email Contact

Aaron Wessels
Blanc & Otus
+1.415.378.8090
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
SYS-CON Events announced today that SourceForge has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. SourceForge is the largest, most trusted destination for Open Source Software development, collaboration, discovery and download on the web serving over 32 million viewers, 150 million downloads and over 460,000 active development projects each and every month.
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities – ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups. As a result, many firms employ new business models that place enormous impor...
SYS-CON Events announced today that TidalScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale is the leading provider of Software-Defined Servers that bring flexibility to modern data centers by right-sizing servers on the fly to fit any data set or workload. TidalScale’s award-winning inverse hypervisor technology combines multiple commodity servers (including their ass...
As popularity of the smart home is growing and continues to go mainstream, technological factors play a greater role. The IoT protocol houses the interoperability battery consumption, security, and configuration of a smart home device, and it can be difficult for companies to choose the right kind for their product. For both DIY and professionally installed smart homes, developers need to consider each of these elements for their product to be successful in the market and current smart homes.
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, will lead you through the exciting evolution of the cloud. He'll look at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering ...
As hybrid cloud becomes the de-facto standard mode of operation for most enterprises, new challenges arise on how to efficiently and economically share data across environments. In his session at 21st Cloud Expo, Dr. Allon Cohen, VP of Product at Elastifile, will explore new techniques and best practices that help enterprise IT benefit from the advantages of hybrid cloud environments by enabling data availability for both legacy enterprise and cloud-native mission critical applications. By rev...
SYS-CON Events announced today that Dasher Technologies will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Dasher Technologies, Inc. ® is a premier IT solution provider that delivers expert technical resources along with trusted account executives to architect and deliver complete IT solutions and services to help our clients execute their goals, plans and objectives. Since 1999, we'v...
SYS-CON Events announced today that NetApp has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. NetApp is the data authority for hybrid cloud. NetApp provides a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with their partners, NetApp emp...
SYS-CON Events announced today that TidalScale, a leading provider of systems and services, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale has been involved in shaping the computing landscape. They've designed, developed and deployed some of the most important and successful systems and services in the history of the computing industry - internet, Ethernet, operating s...
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from the core-enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
Amazon is pursuing new markets and disrupting industries at an incredible pace. Almost every industry seems to be in its crosshairs. Companies and industries that once thought they were safe are now worried about being “Amazoned.”. The new watch word should be “Be afraid. Be very afraid.” In his session 21st Cloud Expo, Chris Kocher, a co-founder of Grey Heron, will address questions such as: What new areas is Amazon disrupting? How are they doing this? Where are they likely to go? What are th...
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It’s clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. Tha...
SYS-CON Events announced today that Avere Systems, a leading provider of enterprise storage for the hybrid cloud, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Avere delivers a more modern architectural approach to storage that doesn't require the overprovisioning of storage capacity to achieve performance, overspending on expensive storage media for inactive data or the overbui...
SYS-CON Events announced today that N3N will exhibit at SYS-CON's @ThingsExpo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. N3N’s solutions increase the effectiveness of operations and control centers, increase the value of IoT investments, and facilitate real-time operational decision making. N3N enables operations teams with a four dimensional digital “big board” that consolidates real-time live video feeds alongside IoT sensor data a...
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant th...