Welcome!

Weblogic Authors: Elizabeth White, Michael Meiner, Michael Bushong, Avi Rosenthal

News Feed Item

Oracle Announces Availability of Oracle Knowledge 8.5

Oracle's Most Comprehensive Knowledge Management Release Helps Organizations Deliver the Right Answers at the Right Time to Agents and Customers

REDWOOD SHORES, CA -- (Marketwire) -- 11/15/12 -- Oracle (NASDAQ: ORCL)

News Facts

  • Continuing its commitment to helping organizations deliver best-in-class customer experiences by tapping into enterprise data, Oracle today announced Oracle Knowledge 8.5, the industry-leading knowledge management software that supports web self-service, agent-assisted service and customer communities.
  • Oracle Knowledge 8.5 is the most comprehensive release since the acquisition of Inquira in October 2011. It introduces significant product enhancements, improved analytics and advances in both performance and scalability.
  • Organizations today understand the imperative to deliver consistent, high-quality customer service and support across channels. Additionally, organizations recognize the need for intelligence to assist in this process. Oracle Knowledge 8.5 proactively delivers relevant, contextual knowledge at the point of interaction to agents, knowledge workers, and customers -- helping increase customer loyalty and reduce costs.
  • By enabling searches across a wide variety of sources, Oracle Knowledge 8.5 amplifies access to knowledge once hidden in the myriad systems, applications and databases used to store enterprise content.

New Capabilities

  • AnswerFlow for Guided Navigation & Answer Delivery: Oracle Knowledge 8.5 introduces AnswerFlow, a new application for guided troubleshooting and answer delivery, designed to improve efficiency, lower service costs and provide personalized customer service experiences.
  • Enhanced Knowledge Analytics: Standardized on Oracle's Business Intelligence Enterprise Edition, the industry leading business intelligence suite, Oracle Knowledge 8.5 provides robust analytics functionality that can be tailored to meet unique business needs for different user roles.
  • Actionable Knowledge Analytics Dashboards: Out-of-the-box dashboards that provide targeted, actionable insights that empower optimized search and content creation in order to meaningfully reduce the effort to find the right information.
  • Enhanced Language Support: With the enhanced multilingual capabilities available in Oracle Knowledge 8.5, including Natural Language Search support for 16 Languages and Enhanced Keyword Search for most other authoring languages, businesses can rapidly expand global footprints and reach new customers while at the same time reducing the costs of doing so.
  • Enhanced Multi-lingual Industry Support: Oracle Knowledge 8.5 delivers enhanced out-of-the-box industry ontologies covering 14 languages for the High-Tech, Communications, Financial Services, Insurance and Automotive industries as well as customer help ontology for industry-specific intent-based search.
  • Expanded Language Model for Global Customers: The new 3-level language model "Global - Language - Locale" within Oracle Knowledge 8.5 provides simplification, automation and an improved search experience for organizations with a global footprint.
  • Improved iConnect Functionality: Oracle Knowledge 8.5 delivers enhanced iConnect for better usability and performance. This specialized knowledge application proactively delivers contextualized knowledge directly into CRM applications, allowing front-line employees to reduce the effort to serve customers.
  • Platform & Technology Standardization: Oracle Knowledge 8.5 has been certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud, reducing cost and complexity for customers to manage assets across platforms.

Oracle Knowledge 8.5 provides the following additional benefits:

  • The Natural Language Search and Contextual Answer Delivery capabilities in Oracle Knowledge 8.5 understand the true intent of each inquiry, helping to deliver the best possible answers to customers quickly and efficiently.
  • Significant improvements in scaling and performance capabilities offered with this latest release help organizations to lower administration and operating expenses.
  • Powerful content acquisition support across multiple, disparate sources offers eased insight into what knowledge is created and helps to make knowledge creation an integral part of the service request process.

Supporting Quote
"Every day, the world's leading brands rely on Oracle Knowledge to delight the customer and make sales and support teams more efficient and productive through unified knowledge. The introduction of Oracle Knowledge 8.5 creates new opportunities for organizations to efficiently harness their content to empower their customers and frontline employees," said David Vap, Group Vice President Products, Oracle. "We have made significant development investments since our acquisition of Inquira, and we are now very proud to announce the availability of these efforts with the release of Oracle Knowledge 8.5, making it easier for organizations to gain differentiated advantage at a significantly lower total cost of ownership."

Supporting Resources

Oracle CX on Social Media

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ: ORCL), visit www.oracle.com.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Contact Info
Christine Randle
Oracle
+1.571.455.0415
Email Contact

Aaron Wessels
Blanc & Otus
+1.415.378.8090
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
There are 66 million network cameras capturing terabytes of data. How did factories in Japan improve physical security at the facilities and improve employee productivity? Edge Computing reduces possible kilobytes of data collected per second to only a few kilobytes of data transmitted to the public cloud every day. Data is aggregated and analyzed close to sensors so only intelligent results need to be transmitted to the cloud. Non-essential data is recycled to optimize storage.
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that IoT Now has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. IoT Now explores the evolving opportunities and challenges facing CSPs, and it passes on some lessons learned from those who have taken the first steps in next-gen IoT services.
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
As businesses adopt functionalities in cloud computing, it’s imperative that IT operations consistently ensure cloud systems work correctly – all of the time, and to their best capabilities. In his session at @BigDataExpo, Bernd Harzog, CEO and founder of OpsDataStore, will present an industry answer to the common question, “Are you running IT operations as efficiently and as cost effectively as you need to?” He will expound on the industry issues he frequently came up against as an analyst, and...
Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, represent...
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), will provide an overview of various initiatives to certifiy the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldw...
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, will posit that disruption is inevitable for c...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...