Welcome!

Weblogic Authors: Elizabeth White, Michael Meiner, Michael Bushong, Avi Rosenthal

News Feed Item

TM Forum Releases New Guides and API for Enterprise-Grade Digital Service Management in Multi-Cloud Environments

The next wave of the digital revolution is transforming the enterprise, enabling sophisticated digital services such as eHealth and Smart City, and significantly changing the IT landscape. However, delivering these services at the enterprise-grade level is a serious challenge for providers due to the lack of end-to-end visibility and accountability in multi-cloud, multi-partner environments. To help providers meet these challenges, today TM Forum unveiled the first two in a series of Multi-Cloud Service Management Packs that focus on the key challenge of managing multi-cloud services by providing blueprints and step-by-step guides based on TM Forum’s best practices and standards.

TM Forum’s new Multi-Cloud Service Management Packs address business and software development challenges. They tackle the comprehensive creation, implementation and monetization of service level agreements (SLAs), as well as provide a guide to managing partnerships through the lifecycle. They also solve a number of challenges for providers, including: how to select, structure and measure effective partnerships for digital services; how to design and structure effective SLAs for cloud-based, enterprise-grade, complex digital services; and how to gain clear visibility of management information in a multi-cloud environment to ensure SLA monitoring and adherence in a variety of contexts.

“Multi-cloud service management is a key challenge for any provider seeking to deliver enterprise-grade digital services,” said Pascal Viginier, Group Chief Information Officer, France Telecom-Orange which contributed to the development of the packs. “These packs build on TM Forum’s proven expertise in this area, providing a solid foundation for best practices in both the business and technical aspects of this challenge.”

In addition, the Multi-Cloud Service Management Packs focus on how digital service providers and enterprise customers can both gain visibility into and automatically manage SLA adherence when the service is delivered by a number of software as a service (SaaS) products, cloud platforms and/or machine-to-machine (M2M) services.

“Delivering great enterprise-class digital user experiences given multiple services, clouds, networks and devices is a real challenge,” said Eric Troup, World Wide Communications and Media Industries Chief Technology Officer, Microsoft. “With the release of these Multi-Cloud Service Management Packs the TM Forum begins to address some of these challenges, including how to achieve great operations experiences, as well as associated guidance and best practices for service developers.”

“Today’s digital services providers must truly understand and address the concerns of their enterprise customers in order to capture market share. To do so, they require partners to deliver enterprise-grade services and effectively manage those services end-to-end across a multi-cloud environment,” said Nik Willetts, Chief Strategy Officer, TM Forum. “Our Multi-Cloud Service Management Packs are the direct result of extensive member collaboration, and an essential step forward for TM Forum’s mission to enable an open, vibrant digital economy.”

The contents of the Multi-Cloud Service Management Packs are based on collaborative work by TM Forum members, including: Alcatel-Lucent, AT&T, CA Technologies, France Telecom-Orange, Huawei, Microsoft Corp., NetCracker Technology, Oracle, Progress, PT SAPO, Syntologica and Tech Mahindra. In addition, AT&T, BaseN, Ericsson, IBM, Microsoft and PT SAPO developed some of the packs’ components as part of TM Forum’s Catalyst program.

The new packs feature a set of overview documents plus a business pack and developer pack. The contents can be used standalone or in combination with each other. In addition, the developer pack includes a groundbreaking Simple Management API which introduces a common set of interface patterns for exchanging management information across multiple partners as well as providing a developer environment that can be used to add the Simple Management API to any service. Specifically, the packs include:

Multi-Cloud Service Management Pack Overview Documents

  • Introduction – an overview of the challenges of managing services in a multi-cloud environment and TM Forum’s approach to meet these challenges
  • Business Guide – a business-oriented guide to the end-to-end management of multi-cloud and M2M environments
  • Technical Guide – an introductory guide to TM Forum’s Simple Management API and how it can be used to create end-to-end management visibility in a multi-cloud environment

Business Pack

  • SLA Business Blueprint – a step-by-step guide to creating effective, measurable, end-to-end SLAs for enterprise-grade digital services
  • Partnership Management Guide – a practical guide to developing and sustaining successful managed service partnerships in the digital economy

Developer Pack

  • Simple Management API Developer Primer – a developer-focused guide for easy, fast implementation of the Simple Management API with any service
  • Simple Management API Developer Ecosystem – a developer ecosystem including a sandbox environment for implementing the Simple Management API

Part of TM Forum’s new Digital Services Initiative which focuses on overcoming the challenges of managing complex digital services, these packs will be fully available to all TM Forum members as part of Frameworx 12.5 on Dec. 4 at Management World Americas, held Dec. 3-6, 2012, at the Rosen Shingle Creek in Orlando, Fla. As part of Management World Americas, TM Forum is featuring the following three demonstrations on its Multi-Cloud Management Program in the Forumville area of the expo:

  • Microsoft, in partnership with Deltatre and iLink Systems, is demonstrating how the Simple Management API can be used to manage a complex, multi-partner content delivery environment.
  • PT SAPO is showcasing how the Simple Management API can enable monitoring and reporting for Portugal Telecom’s MEO IPTV services.
  • Syntologica and Concordus are demonstrating a commercially available implementation of the Simple Management API used by agent Datatel to manage business services when aggregating communications and cloud services from multiple partners.

Register now for Management World Americas to receive maximum savings.

About TM Forum:

TM Forum is a global, non-profit industry association focused on enabling service provider agility and innovation. As an established thought-leader in service creation, management and delivery, the Forum serves as a unifying force across industries, enabling more than 900 member companies to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards.

The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate and overcome the barriers to a vibrant, open digital economy, helping member companies of all sizes gain a competitive edge by enabling efficiency and agility in their IT and operations. For more information about TM Forum, visit www.tmforum.org.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
SYS-CON Events announced today that Avere Systems, a leading provider of enterprise storage for the hybrid cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Avere delivers a more modern architectural approach to storage that doesn’t require the overprovisioning of storage capacity to achieve performance, overspending on expensive storage media for inactive data or the overbuilding of data centers ...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies adopt disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevO...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
Join us at Cloud Expo | @ThingsExpo 2016 – June 7-9 at the Javits Center in New York City and November 1-3 at the Santa Clara Convention Center in Santa Clara, CA – and deliver your unique message in a way that is striking and unforgettable by taking advantage of SYS-CON's unmatched high-impact, result-driven event / media packages.
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
SYS-CON Events announced today that iDevices®, the preeminent brand in the connected home industry, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. iDevices, the preeminent brand in the connected home industry, has a growing line of HomeKit-enabled products available at the largest retailers worldwide. Through the “Designed with iDevices” co-development program and its custom-built IoT Cloud Infrastruc...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
Fortunately, meaningful and tangible business cases for IoT are plentiful in a broad array of industries and vertical markets. These range from simple warranty cost reduction for capital intensive assets, to minimizing downtime for vital business tools, to creating feedback loops improving product design, to improving and enhancing enterprise customer experiences. All of these business cases, which will be briefly explored in this session, hinge on cost effectively extracting relevant data from ...
As enterprises work to take advantage of Big Data technologies, they frequently become distracted by product-level decisions. In most new Big Data builds this approach is completely counter-productive: it presupposes tools that may not be a fit for development teams, forces IT to take on the burden of evaluating and maintaining unfamiliar technology, and represents a major up-front expense. In his session at @BigDataExpo at @ThingsExpo, Andrew Warfield, CTO and Co-Founder of Coho Data, will dis...
Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.
The Quantified Economy represents the total global addressable market (TAM) for IoT that, according to a recent IDC report, will grow to an unprecedented $1.3 trillion by 2019. With this the third wave of the Internet-global proliferation of connected devices, appliances and sensors is poised to take off in 2016. In his session at @ThingsExpo, David McLauchlan, CEO and co-founder of Buddy Platform, will discuss how the ability to access and analyze the massive volume of streaming data from mil...
WebSocket is effectively a persistent and fat pipe that is compatible with a standard web infrastructure; a "TCP for the Web." If you think of WebSocket in this light, there are other more hugely interesting applications of WebSocket than just simply sending data to a browser. In his session at 18th Cloud Expo, Frank Greco, Director of Technology for Kaazing Corporation, will compare other modern web connectivity methods such as HTTP/2, HTTP Streaming, Server-Sent Events and new W3C event APIs ...
SYS-CON Events announced today that FalconStor Software® Inc., a 15-year innovator of software-defined storage solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. FalconStor Software®, Inc. (NASDAQ: FALC) is a leading software-defined storage company offering a converged, hardware-agnostic, software-defined storage and data services platform. Its flagship solution FreeStor®, utilizes a horizonta...
Silver Spring Networks, Inc. (NYSE: SSNI) extended its Internet of Things technology platform with performance enhancements to Gen5 – its fifth generation critical infrastructure networking platform. Already delivering nearly 23 million devices on five continents as one of the leading networking providers in the market, Silver Spring announced it is doubling the maximum speed of its Gen5 network to up to 2.4 Mbps, increasing computational performance by 10x, supporting simultaneous mesh communic...
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
Eighty percent of a data scientist’s time is spent gathering and cleaning up data, and 80% of all data is unstructured and almost never analyzed. Cognitive computing, in combination with Big Data, is changing the equation by creating data reservoirs and using natural language processing to enable analysis of unstructured data sources. This is impacting every aspect of the analytics profession from how data is mined (and by whom) to how it is delivered. This is not some futuristic vision: it's ha...
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
One of the bewildering things about DevOps is integrating the massive toolchain including the dozens of new tools that seem to crop up every year. Part of DevOps is Continuous Delivery and having a complex toolchain can add additional integration and setup to your developer environment. In his session at @DevOpsSummit at 18th Cloud Expo, Miko Matsumura, Chief Marketing Officer of Gradle Inc., will discuss which tools to use in a developer stack, how to provision the toolchain to minimize onboa...