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Univar escolhe a Rimini Street para suporte SAP global

Conferência SAPPHIRE NOW 2014– Rimini Street, Inc., provedora líder independente de suporte de software empresarial para os softwares da SAP AG (NYSE: SAP) Business Suite e BusinessObjects e software da Oracle Corporation (NYSE: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion e Oracle Retail, anunciou hoje que foi selecionada pela Univar para apoiar os sistemas globais SAP ECC 5.0 e 6.0 da empresa. Escolher a Rimini Street gerará economias significativas a partir de seus custos anuais de suporte e habilitar a Univar a financiar iniciativas de envolvimento crítico do cliente. Como a Univar, muitas empresas com grande presença operacional SAP em todo o mundo se voltaram para a Rimini Street para ganhar controle sobre o roteiro do seu software de ERP, bem como reduzir significativamente os custos totais de suporte, o que lhes permite financiar projetos inovadores que estimulem a competitividade, enquanto obtêm características de serviço premium melhoradas, incluindo suporte para personalizações, sem nenhum custo adicional.

"Como empresa global, estamos constantemente tentando obter mais valor de cada dólar que gastamos. Para mim, isso significa recuperar o controle de nosso roteiro de software ERP e otimizar nosso investimento de software SAP, especialmente porque nós não vimos necessidade de atualizar de acordo com o cronograma desejado do fornecedor," disse Erik Viens, diretor de TI da Univar. "A Rimini Street nos ajuda a manter nosso cronograma, ao mesmo tempo também cortando nossas taxas anuais de manutenção pela metade, entregando níveis muito mais altos de serviço e permitindo à Univar atingir níveis muito mais elevados de eficiência com nosso orçamento de TI."

Univar: Uma das nossas principais despesas operacionais cortada pela metade pela Rimini Street

A Univar é uma das maiores distribuidoras químicas do mundo, com vendas informadas de US$ 9,7 bilhões e instalações na América do Norte, Europa, Ásia-Pacífico e América Latina, e operações adicionais na Europa Oriental, Oriente Médio e África. Em um esforço para melhorar a eficiência operacional e o capital, a empresa avaliou várias opções para cortar uma das maiores despesas de TI da empresa – custos crescentes de manutenção de software para suas instâncias SAP ECC 5.0 e ECC 6.0 – e, finalmente, tomou a decisão de mudar para o suporte de software anual da Rimini Street. Além de evitar atualizações forçadas pelo fornecedor, a Rimini Street também ajudou a impulsionar reduções significativas adicionais em custos de suporte e manutenção, fornecendo suporte para personalizações, interoperabilidade e desempenho sem custo adicional. Além disso, a Rimini Street oferece aos clientes um modelo de serviço de nível premium 24x7x365 com um engenheiro de suporte primário (Primary Support Engineer, PSE) designado, o que elimina a necessidade de manutenção de recursos e efetivos extras, associados a onerosos e ineficientes processos e políticas de suporte a fornecedores.

Parte do programa de suporte padrão da Univar com a Rimini Street inclui suporte para a folha de pagamento dos EUA utilizando o mecanismo fiscal da Rimini Street (Rimini Street’s Tax Engine, RSITE) para pagamento SAP. O RSITE fornece um ISO 9001:2008 - serviço regulador, jurídico e fiscal certificado, que mantém as organizações em conformidade legal e financeira.

Viens adicionou: "A Univar explorou outras opções de suporte de software independentes no mercado e rapidamente concluiu que a Rimini Street era a única empresa que poderia cobrir nossas necessidades de suporte, regulamentares e de conformidade. Sua credibilidade existente na indústria e a capacidade de me colocar em contacto com outros diretores de TI para falar sobre suas experiências me deram confiança para fazer a troca para suporte independente. Desde que mudamos da SAP para a Rimini Street, nosso serviço de suporte tem melhorado muito e a minha equipe tem se beneficiado da resposta significativa, rápida e competente do nosso PSE. Mais importante, sou capaz de reinvestir nossas economias substanciais diretamente em projetos que são importantes para os nossos negócios. Poucos fornecedores podem cumprir promessas como esta, e estou feliz em dizer que a Rimini Street ultrapassou nossas expectativas."

A Univar conduz iniciativas voltadas para o cliente com economias oriundas da Rimini Street

A Univar está atualmente concentrada em melhorar a forma como a empresa se envolve com os seus clientes e simplificar a experiência de transação do cliente. Utilizando as economias derivadas de sua mudança para a Rimini Street para o suporte da SAP, a Univar está investindo agressivamente em desenvolvimento de gestão de relacionamento com o cliente, inteligência de negócios e plataformas de e-Commerce.

"Todos os dias, mais licenciados SAP e Oracle, como a Univar, liberam valor adicional significativo de seus dólares de manutenção de software passsando para a Rimini Street para obter serviços de suporte anual," disse Seth Ravin, diretor executivo da Rimini Street. "Até hoje, mais de 800 organizações de todo o mundo, incluindo 86 clientes Fortune 500 e 16 Global 100, alavancaram com sucesso a mudança para o suporte da Rimini Street para financiar outras necessidades críticas de negócios e se beneficiaram da oferta de suporte de nível premium, mais responsivo, da Rimini Street."

Sobre a Univar, Inc.

A Univar é uma das principais distribuidoras de produtos químicos industriais e especiais do mundo. A Univar representa mais de 3.500 produtores químicos e oferece à sua clientela, composta de 115.000 clientes, um portfólio completo de produtos. A Univar opera uma rede de mais de 260 unidades de distribuição na América do Norte, Europa, região do Ásia-Pacífico e América Latina, com escritórios de vendas adicionais localizados na Europa Oriental, Oriente Médio e África. Em 2013, a Univar informou vendas de US$ 10,3 bilhões. Para obter mais informações, acesse: www.univar.com.

Sobre a Rimini Street, Inc.

A Rimini Street é fornecedora líder independente de serviços de suporte a software empresarial. A empresa está redefinindo os serviços de suporte empresarial com um programa premiado e inovador, que permite aos licenciados Oracle e SAP economizar até 90% dos custos totais de suporte durante uma década, incluindo economia de 50% sobre as taxas anuais de suporte. Os clientes podem manter sua versão atual do software, sem necessidade de upgrades ou migrações por, pelo menos, quinze anos após a mudança para a Rimini Street. Centenas de clientes, incluindo organizações globais, da Fortune 500, do mercado intermediário e do setor público de uma ampla variedade de indústrias escolheram a Rimini Street como sua prestadora de suporte independente de confiança. Para saber mais, acesse www.riministreet.com ou ligue nos EUA para (888) 870-9692 ou internacionalmente para +1 (702) 839-9671.

Rimini Street e o logotipo Rimini Street são marcas registradas da Rimini Street, Inc. Todos os outros nomes de empresas e produtos podem ser marcas registradas de seus respectivos titulares. Copyright © 2014. Todos os direitos reservados.

O texto no idioma original deste anúncio é a versão oficial autorizada. As traduções são fornecidas apenas como uma facilidade e devem se referir ao texto no idioma original, que é a única versão do texto que tem efeito legal.

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