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Oracle Buys Toa Technologies Enhancing Mobile Solutions for Field Services

So that is why the Toa Technology team canceled my Google+ Hangout interview with them last week.  They were getting purchased!  

Toa Technologies is a very successful cloud based provider of field service management solutions that is heavily involved in mobile technologies.  They had been accumulating a stellar team and was regularly announcing sales deals with companies that had thousands of service technicians working in the field.  That is precisely why I wanted to interview them!

I am impressed with Oracle's aggressive launch into mobility in 2014.  They were late to the game, but are really stepping up.  A few months back I wrote an article (http://mobileenterprisestrategies.blogspot.com/2014/05/oracle-mobility-emerges-prepared-for.html) about Oracles latest moves into enterprise mobility.

Here is the press release on the acquisition: http://www.oracle.com/us/corporate/press/2254950

http://www.oracleimg.com/us/assets/bulletsquareblk.gif) 0px 0px no-repeat rgb(255, 255, 255); list-style: none; margin: 0px 5px 0px 0px; padding: 0px 0px 10px 9px;">Oracle today announced that it has signed an agreement to acquire TOA Technologies (TOA), a leading provider of cloud-based field service solutions that manage and optimize the last mile of customer service for enterprises by coordinating activities between dispatchers, mobile employees and their customers.
http://www.oracleimg.com/us/assets/bulletsquareblk.gif) 0px 0px no-repeat rgb(255, 255, 255); list-style: none; margin: 0px 5px 0px 0px; padding: 0px 0px 10px 9px;">TOA’s Field Service SaaS enables modern enterprises to continuously monitor real-time field service requests coming in from contact centers, to schedule the right field service representative to dispatch, and to use sophisticated business analytics to monitor and view current inventories, accurately predict service windows, and optimize field service operations. TOA’s customers have more efficient field service operations, lower costs of delivering field service, and deliver a superior customer experience.
http://www.oracleimg.com/us/assets/bulletsquareblk.gif) 0px 0px no-repeat rgb(255, 255, 255); list-style: none; margin: 0px 5px 0px 0px; padding: 0px 0px 10px 9px;">TOA’s solutions manage over 120 million service events annually in more than 20 countries and include global brands across many industries including DISH Network, E.ON, Home Depot, Ricoh, Telefonica, Virgin Media and Vodafone.
http://www.oracleimg.com/us/assets/bulletsquareblk.gif) 0px 0px no-repeat rgb(255, 255, 255); list-style: none; margin: 0px 5px 0px 0px; padding: 0px 0px 10px 9px;">Oracle Service Cloud, part of Oracle Customer Experience Cloud, is an industry-leading platform for online customer service, cross-channel contact center, knowledge management, and policy automation. Oracle ERP cloud solutions help accelerate productivity, allocate resources, and provide on-demand information access.
http://www.oracleimg.com/us/assets/bulletsquareblk.gif) 0px 0px no-repeat rgb(255, 255, 255); list-style: none; margin: 0px 5px 0px 0px; padding: 0px 0px 10px 9px;">Oracle Service Cloud and Oracle ERP cloud solutions combined with TOA will empower innovative customer service organizations to drive operational efficiencies while bolstering customer satisfaction and exceeding service expectations through personalized service.
http://www.oracleimg.com/us/assets/bulletsquareblk.gif) 0px 0px no-repeat rgb(255, 255, 255); list-style: none; margin: 0px 5px 0px 0px; padding: 0px 0px 10px 9px;">More information on this announcement can be found athttp://www.oracle.com/toatechnologies.
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Kevin Benedict
Writer, Speaker, Editor
Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant
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Learn about mobile strategies at MobileEnterpriseStrategies.com
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Recommended Strategy Book Code Halos
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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

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Kevin Benedict serves as the Senior Vice President, Solutions Strategy, at Regalix, a Silicon Valley based company, focused on bringing the best strategies, digital technologies, processes and people together to deliver improved customer experiences, journeys and success through the combination of intelligent solutions, analytics, automation and services. He is a popular writer, speaker and futurist, and in the past 8 years he has taught workshops for large enterprises and government agencies in 18 different countries. He has over 32 years of experience working with strategic enterprise IT solutions and business processes, and he is also a veteran executive working with both solution and services companies. He has written dozens of technology and strategy reports, over a thousand articles, interviewed hundreds of technology experts, and produced videos on the future of digital technologies and their impact on industries.

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